Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
1&1 sucht in eine/n Manager Customer Telesales Prevention (ID-Nummer: 13723675)
JOIN OUR TEAM IN BONN (GERMANY) FOR A FULL-TIME (40 HOURS PER WEEK) POSITION, STARTING AS SOON AS POSSIBLE. Global Customer Manager (M/F/X) TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us.
B. als Leitung Kundenbetreuung, Customer Service, bzw. Customer Care, Customer Success Manager (m/w/d) o. Ä. und überzeugst durch klare Kommunikation sowie deine Fähigkeit, Menschen zu motivieren.Dein Verhandlungsgeschick: Du gehst sicher und lösungsorientiert in die Preisverhandlungen mit Geschäftskunden.Dein Kundenfokus: Eine ausgeprägte Kundenorientierung und ein hohes Maß an Servicebereitschaft zeichnen dich aus.Deine analytische Denkweise: Du verfügst über starke analytische Fähigkeiten, denkst strukturiert und findest auch bei komplexen Fragestellungen praktikable Lösungen.
In keeping with this strategy we are offering an exciting opportunity for the position of a Regional Customer Service Project Manager (m/f/x). The Regional Customer Service Project Manager's mission is to complete aforementioned professionalization and standardization of existing Customer Service agents.
DATAGROUP sucht in eine/n (Senior) Customer Success Manager (all genders) (ID-Nummer: 13534674)
4SELLERS GmbH sucht in eine/n Customer Success Manager (m/w/d) (ID-Nummer: 13662640)
Systeno GmbH sucht in eine/n Customer Success Manager (m/w/d) (ID-Nummer: 13699113)
CANCOM SE sucht in eine/n Customer Success Manager (m/w/d) (ID-Nummer: 13694830)
expertplace professionals GmbH sucht in eine/n Customer Fleet Manager (m/w/d) (ID-Nummer: 13732209)
AWANTYS GmbH sucht in Wiehl eine/n Customer Service Manager (w/m/divers) (ID-Nummer: 13324986)
TicTac Learn GmbH sucht in Berlin eine/n Customer Success Manager (m/w/d) (ID-Nummer: 13672168)
Enovis Surgical Germany GmbH sucht in eine/n Customer Service Manager (m/w/d) (ID-Nummer: 13677574)
Arla Foods Deutschland GmbH sucht in eine/n Customer Category Manager (m/w/d) (ID-Nummer: 13723941)
Quentic GmbH sucht in Berlin, Home-Office eine/n Customer Support Manager (w/m/d) (ID-Nummer: 13719470)
Hellmann Worldwide Logistics SE & Co. KG sucht in Karlsdorf-Neuthard eine/n Customer Care Manager (m/w/d) (ID-Nummer: 13718943)
Customer Service Manager (m/w/d) Wir lieben es, Menschen mit Jobs zu verbinden. Die I. K. Hofmann GmbH, 1985 von Ingrid Hofmann gegründet, gehört zu den größten Personaldienstleistern in Deutschland.
milon industries GmbH sucht in PLZ Gebiete 0+9, 3 und 6 eine/n Customer Success Manager (m/w/d) (ID-Nummer: 13619614)
Unite sucht in eine/n Customer Success Manager – Public Sector (B2G) (gn) (ID-Nummer: 13662337)
Designflooring GmbH sucht in eine/n Customer Care Manager / Kundenberater (m/w/d) (ID-Nummer: 13717319)
Rodenstock GmbH sucht in eine/n Category Manager Customer Devices (m/w/d) (ID-Nummer: 13661640)
epilot GmbH sucht in eine/n Senior Customer Success Manager (m/w/d) (ID-Nummer: 13678886)
Liebherr-Components AG sucht in eine/n Customer Service Project Manager (m/w/d) (ID-Nummer: 13668946)
DOCTOS GmbH sucht in München eine/n Sales- und Customer-Success-Manager (m/w/d) (ID-Nummer: 12805909)
Forterro Deutschland Abas GmbH sucht in eine/n Senior Customer Success Manager (m/w/d) (ID-Nummer: 13660889)
Aptar Dortmund GmbH sucht in Dortmund eine/n Associate Manager Customer Projects (m/w/d) (ID-Nummer: 13689304)
Faircheck Schadenservice Deutschland GmbH sucht in Mönchengladbach eine/n Customer Relations & Sales Manager (m/w/d) (ID-Nummer: 13685785)
KPMG AG Wirtschaftsprüfungsgesellschaft sucht in Düsseldorf, München, Frankfurt, Hamburg, Köln, Hannover, Stuttgart eine/n (Senior) Manager Customs & Trade (w/m/d) (ID-Nummer: 13331056)
ZEISS sucht in eine/n Project Manager XRX Custom Solutions (m/f/x) (ID-Nummer: 13685536)
Ypsomed GmbH sucht in eine/n Customer Care Manager (w/m/d) – Abteilung Orders (ID-Nummer: 13725423)
MUUUH! GmbH sucht in eine/n Junior Operations Manager (m/w/d) Customer Service (ID-Nummer: 13684947)
IVU Traffic Technologies AG sucht in eine/n Customer Manager / Projektmanager (m/w/d) für die Betreuung von Verkehrsunternehmen (ID-Nummer: 13661964)
SoftwareOne Deutschland GmbH sucht in Leipzig, Berlin, Hamburg eine/n Engineering Manager (gn) Dynamics 365 | Sales & Customer Service (ID-Nummer: 13724540)
Traxall Germany powert by HLA Fleet Services GmbH sucht in eine/n Customer Service Manager / Account Manager (m/w/d) (ID-Nummer: 13596446)
Deep Content GmbH sucht in eine/n Customer Success Manager (m/w/d) – KI-Software & Services (ID-Nummer: 13764615)
DHL Global Forwarding sucht in eine/n Business Development Manager (m/w/d) Customs Product / Zoll (ID-Nummer: 13665980)
TUI Cruises GmbH sucht in Hamburg eine/n (Junior) Customer Service Training & Quality Manager (Schwerpunkt Training & Prozessmanagement) (ID-Nummer: 13673985)
Otto GmbH & Co. KGaA sucht in eine/n IT Projekt Manager | Schwerpunkt Customer Service (w/m/d) (ID-Nummer: 13728310)
Nokian Tyres GmbH sucht in Norddeutschland eine/n Technischer Customer Service Manager Heavy Tyres DACH für die Region Norddeutschland (ID-Nummer: 13684205)
TP Infinity DACH sucht in Schortens eine/n Senior Manager Customer Service Advisory (m/w/d) in der Unternehmensberatung (ID-Nummer: 13663762)
Customer Service Manager (gn) - Location: Milano (Italy) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Becker Büttner Held Rechtsanwälte Steuerberater Unternehmensberater PartGmbB sucht in eine/n Customer Success Manager (m/w/d) im Bereich Legal Tech (ID-Nummer: 13661116)
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Vaillant GmbH sucht in eine/n Customer Success Manager / Senior Expert (m/w/d) Digital Solutions (ID-Nummer: 13611125)
HP Inc. sucht in eine/n Technical Customer Assurance Manager (M-F-D) (m/w/d) (ID-Nummer: 13751238)
TUI Cruises GmbH sucht in Hamburg eine/n (Junior) Customer Service Manager (all gender) für die Marke Hapag-Lloyd Cruises (ID-Nummer: 13665075)
Deutsche Investitions- und Förderberatung AG sucht in eine/n Customer-Relationship-Manager/ Mandantenberater im B2C für Investitions- und Fördermittelberatung (m/w/d) (ID-Nummer: 13693850)
OBI Group Holding SE & Co. KGaA sucht in eine/n (Senior) Manager Strategic Projects – Brand & Customer Transformation (m/w/d) (ID-Nummer: 13688100)