ERMEWA SA sucht in eine/n Customer Technical Manager (m/w/d) im Bereich Schienengüterwagen (ID-Nummer: 13757408)
SKR Reisen GmbH sucht in eine/n (Junior) Customer Success Manager (m/w/d) – bundesweit (ID-Nummer: 13741708)
REMONDIS Assets & Services GmbH & Co. KG sucht in eine/n Customer Success Manager – Digitale Stadtsauberkeit (m/w/d) (ID-Nummer: 13742055)
Ypsomed GmbH sucht in eine/n Customer Care Manager (w/m/d) – Abteilung Orders (ID-Nummer: 13725423)
Customer Experience Manager für die BMW AG (m/w/d) Wir gehören zu den Top 10 der Zeitarbeitsfirmen in Deutschland. Als verlässlicher Partner für Unternehmen und Arbeitnehmer bieten wir Ihnen spannende Karrierechancen in verschiedenen Branchen.
Wenn Du Dich angesprochen fühlst und Teil unseres Customer Service Team werden möchtest, dann bewirb Dich jetzt und hilf uns dabei, unsere Kunden glücklich zu machen. Als Customer Service Manager (m/w/d) – Schwerpunkt Quality Management verantwortest du gemeinsam mit deinem Team die Dienstleistersteuerung sowie das operative Tagesgeschäft.
We are currently seeking a Key Account Manager to join DHL eCommerce Solutions Malaysia! The Key Account Manager will be responsible for leading the geographic profitability development of designated Key Accounts & Partners (3PVs, Market Places) through positioning DHL as a strategic business partner, and delivering agreed programs& revenue targets, through a team drawn from across the DHL network.
B. als Leiter (m/w/d) Kundenbetreuung, Customer Service, Customer Care, Customer Success Manager o. Ä. und überzeugst durch klare Kommunikation sowie deine Fähigkeit, Menschen zu motivieren.Dein Verhandlungsgeschick: Du führst Preisverhandlungen mit Geschäftskunden sicher und lösungsorientiert.Dein Kundenfokus: Eine ausgeprägte Kundenorientierung und hohe Servicebereitschaft zeichnen dich aus.Dein analytisches Denken: Du verfügst über starke analytische Fähigkeiten, denkst strukturiert und findest auch bei komplexen Fragestellungen praktikable Lösungen.
Track and TraceReviews reports (generated by the Performance Reporting & Exception specialist) and sends them to the customerTakes and registers all customer complaintsEnsures the cycle of job from Rate quote to delivery and billing is within Customer expectationDrives solution of customer complaints by solving it directly or assigning tasks to other functionTakes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates Your profile should look like: Minimum 3 to 5 years Experience in related fieldGood communicative, analytical and administrative skillsGood organizational skills to manage different Customer requirements and deadlinesGood knowledge of forwarding business (Logistics) , DHL Global Forwrading products (AFR/OFR) and business systemsGood knowledge of Customer Service processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsCommercial attitude and Ability to prioritize tasks We offer: International and strong brand support with clear processesFlexible working hours with possibility of occasionally working from home upon agreementPossible further career development with global internal training planCompetitive salary If this is something you would like to do, don’t hesitate and start your application.
Deep Content GmbH sucht in eine/n Customer Success Manager (m/w/d) – KI-Software & Services (ID-Nummer: 13764615)
Bechtle AG sucht in eine/n Business Application Manager - Customer Service Management (w/m/d) (ID-Nummer: 13688829)
Peek & Cloppenburg* B.V. & Co. KG sucht in eine/n Junior Manager Customer Service Operations / Salesforce (m/w/d) (ID-Nummer: 13754056)
DHL Global Forwarding sucht in eine/n Business Development Manager (m/w/d) Customs Product / Zoll (ID-Nummer: 13665980)
KEVOX sucht in eine/n Customer Support Manager / Kundenbetreuung (m/w/d) B2B / Digitalisierung (ID-Nummer: 12714859)
Stakeholder: Vendors and Network Vendors: Packing Provider Messenger Service Network: Coordinate with oversea office in order to smooth operation. Export CSSV Operations Manages definition and monitoring of closing procedures Manage the Export CSSV Department Attending customers’ monthly review meetings Autonomy Approach and set up appropriate operating work process for the purpose of smooth operation To handle complex problems individually by recognizing problem, make a decision and initiate an action To have deligation skills in order to make a fast pace of working while maintain monitoring progress and have an adjustment on unforseen problem Process Develop and roll out financial and operational KPI reports.
Ausbildung: Abgeschlossene kaufmännische Ausbildung oder Studium im Bereich Wirtschaft, Betriebswirtschaft, Marketing oder vergleichbarErfahrung: Mehrjährige Berufserfahrung im Kundenservice, idealerweise im B2B-Bereich z.Bsp. als Customer Service Manager (m/w/d), Customer Care Manager (m/w/d), Key Account Manager (m/w/d)Führungskompetenz: Erfahrung in der Führung kleiner Teams, stark in Kommunikation und MotivationVerhandlungsgeschick: Ausgeprägte Fähigkeit zu Preisverhandlungen mit GeschäftskundenKundenorientierung: Hohe Kundenorientierung und ausgeprägte ServicebereitschaftAnalytische Fähigkeiten: Starke analytische Fähigkeiten und Problemlösungskompetenz
In Deinem Job: übernimmst du die Verantwortung für die Zufriedenheit unserer Bestandskunden in den Industrien Prozessfertigung, Life Science und Chemical. arbeitest du eng mit den Account Managern zusammen und baust eine nachhaltige Vertrauensbasis zu unseren Kunden auf. gehst du aktiv in den Austausch mit Kunden und unterstützt dein Team, verschiedene Kundensituationen bestmöglich zu bedienen und positiv zu verändern.
Deutsche Investitions- und Förderberatung AG sucht in eine/n Customer-Relationship-Manager/ Mandantenberater im B2C für Investitions- und Fördermittelberatung (m/w/d) (ID-Nummer: 13693850)
HP Inc. sucht in eine/n Technical Customer Assurance Manager (M-F-D) (m/w/d) (ID-Nummer: 13751238)
OBI Group Holding SE & Co. KGaA sucht in eine/n (Senior) Manager Strategic Projects – Brand & Customer Transformation (m/w/d) (ID-Nummer: 13688100)
Service Manager - BENE At Leybold we pride ourselves on delivering first-class service to our clients. We are currently seeking a dynamic and dedicated Service Manager to join our team and drive our service delivery to new heights in the Belgium and Netherlands region.
You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.Commercial training or comparable qualification, preferably in logistics or customer serviceAt least 2 years of professional experience Fluent business English is mandatory, French is highly desirable, German is an advantage Customer- and service-oriented approach to work and a high degree of initiativeStrengths in communication, organization, and assertiveness, as well as quick comprehensionConfident use of MS Office programs, especially Excel What we Offer The effect works both ways.
Main job duties: -To take full leadership, operational and financial responsibility for managing a safe, efficient operational standards and profitable site for the organization and the customer(s), -Take full responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals on site by applying and improving the Safety Standards, -Align Objectives & KPIs applicable to your team and consider how these have an impact on site results, including the required frequency for tracking them, how the results are calculated, ensuring the right ownership of each role in the operation, -Align volume forecast with customer and review monthly resource planning with Operations Manager, developing a work strategy for next month / period, including peaks and valleys' seasons, -Track Site Performance understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with Operations Managers to improve it, -Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation, -Ensure your Shift Managers are properly trained according to their training matrix and enable their training and coaching sessions to enhance their personal development - via training matrix and schedule, -Discuss and approve improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operations managers, support the team during the implementation of improvement actions, -Promote the continuous improvement culture and sustainability of the program with operations managers and their teams, -Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team, -Control your operational processes (inbound, picking, outbound, etc), fulfilling service level agreeded and deadlines established, -Provide leadership for the site in assessing potential, developing talent and succession planning, lead by example, -Ensure adequate security measures are in place to protect the site premises, including the safety of personnel, DSC assets and of the customer's product, -Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations, -Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement, -Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs, -Identify and propose opportunities to grow the business with existing customers, -Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
casavi GmbH sucht in München eine/n Technical Customer Service Manager (m/w/d) München/Berlin/Frankfurt a.M./remote (ID-Nummer: 13664324)
AbbVie Deutschland GmbH & Co. KG sucht in eine/n National Manager External Customer Engagement & Innovative Care (all genders) Neurotoxins / Migraine (ID-Nummer: 13559012)
fido GmbH & Co. KG sucht in eine/n Customer Relationship Manager (w/m/d) mit Schwerpunkt Digitales Beziehungsmanagement, HubSpot und datengetriebene Kampagnen (ID-Nummer: 13667846)
Lähetä hakemuksesi ja ansioluettelosi mahdollisimman pian, viimeistään 23.2.2020 rekrytointikanavamme JobWorldin kautta, www.dhl.fi/ DHL-uralle. Lisätietoja tehtävästä antaa Manager, Export Customer Service Ville Stenberg puh. 040 167 7111.
Your scope will include project management, business case creation and evaluation, as well as coordination/interface management with central functions in view of the Single Aisle Ramp-Up, with a particular focus on process improvements. Your Responsibilities: Supporting the Senior Project Manager in achieving time, cost, quality, and performance objectives Leading eradication initiatives together with shopfloor and engineering teams Establishing efficient project management processes and methods across initiatives to enable strong project execution and ensure target-oriented performance, including functional KPI management Developing a robust end-to-end planning framework for the project portfolio and tracking progress in alignment with stakeholders Implementing risk & opportunities management to anticipate project-related issues and risks Maintaining an overview of all ongoing projects and initiatives, including status, costs, actions, priorities, and due dates Prioritizing projects that support the Single Aisle Ramp-Up strategy and lead-time improvements Supporting meaningful and transparent reporting Your Qualifications: Completed degree in Business Informatics, Business Administration, International Management, Economics, or a comparable qualification Professional experience in project management, process improvement, and contract management Experience in the Airbus environment is an advantage Good knowledge of change management, lean management, and risk management Strong expertise in project management Experience with agile methodologies is desirable Experience with Skywise is an asset Business-fluent German and English skills Strong communication skills to collaborate with stakeholders at all levels and maintain business relationships Ability to integrate into a team, work collaboratively to solve tasks, reach compromises, and accept support from others Independent, structured, and results‑oriented working style enabling fast and effective achievement of objectives Wir freuen uns auf Ihre aussagekräftige Bewerbung
Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results.
Together with IT, operational business units and support functions, you turn tax requirements into practical digital solutions. YOUR TASKS • Coordinate, manage and support the strategic development and implementation of digital tools in the tax & customs function, including AI and internal robotics solutions • Identify opportunities for digitalization, standardization and automation within tax & customs processes, including SAP S/4HANA and e‑invoicing • Manage communication with internal and external stakeholders and strengthen cooperation with IT, business functions and support units • Monitor developments in tax and customs digitalization, emerging technologies and new fiscal requirements • Develop and deliver internal trainings • Translate tax and customs needs into system-oriented improvements YOUR PROFILE • University degree in business process management, digital transformation, data science with taxation focus, accounting or equivalent • At least 5 years of experience in inhouse tax, digital transformation or an international consulting environment • Strong knowledge of tax & customs processes; experience in business process modelling is an advantage • Experience in IT project management and an interest in evolving tax and customs requirements • Analytical mindset with an independent, structured and reliable working style • High affinity for digitalization and automation within complex organizations • Proficient user of ERP systems such as SAP and Microsoft solutions including MS Office and the Power Platform • Strong communication skills and the ability to explain complex tax and IT topics to non‑experts YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
Together with IT, operational business units and support functions, you turn tax requirements into practical digital solutions. YOUR TASKS • Coordinate, manage and support the strategic development and implementation of digital tools in the tax & customs function, including AI and internal robotics solutions • Identify opportunities for digitalization, standardization and automation within tax & customs processes, including SAP S/4HANA and e‑invoicing • Manage communication with internal and external stakeholders and strengthen cooperation with IT, business functions and support units • Monitor developments in tax and customs digitalization, emerging technologies and new fiscal requirements • Develop and deliver internal trainings • Translate tax and customs needs into system-oriented improvements YOUR PROFILE • University degree in business process management, digital transformation, data science with taxation focus, accounting or equivalent • At least 5 years of experience in inhouse tax, digital transformation or an international consulting environment • Strong knowledge of tax & customs processes; experience in business process modelling is an advantage • Experience in IT project management and an interest in evolving tax and customs requirements • Analytical mindset with an independent, structured and reliable working style • High affinity for digitalization and automation within complex organizations • Proficient user of ERP systems such as SAP and Microsoft solutions including MS Office and the Power Platform • Strong communication skills and the ability to explain complex tax and IT topics to non‑experts YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
Your role As a Sales Engineer, your mission is to drive sales growth for our business by leveraging your technical expertise and understanding of customer needs. You will report to the Sales Manager and work closely with the engineering and product teams to ensure the successful implementation of sales strategies. You will Engage in face-to-face and remote sales to new customers, as well as cross/up/repeat sales to existing customers.
Your role As Sales Role, your mission is to drive sales growth for our business by leveraging your technical expertise and understanding of customer needs. You will report to the Regional Sales Manager and work closely with the engineering and product teams to ensure the successful implementation of sales strategies. You will To be in charge of the business of the normal OEM and end user customers in defined area, and responsible for the sales result of this kind of business.Identify the market trend in the defined area and report to her/his manager, in order to, with the help of manager; take the appropriate action to follow the trend.Try to develop the new customers for Leybold in order to keep the business increasing, with the help of her/his manager in case of necessary.Help his/her manager in marketing activities to promote Leybold products.Coordinate the company resource to achieve the customer’s satisfaction in order to keep the existing customer, and to get the new customer, with the help of her/his manager in case of necessary.Cooperate and share the market & technical information with the Leybold sales in other area, in order help the business increasing of whole Leybold ChinaCollect the market information, look for the new application, and cooperate with other department to take appropriate action to create new business field.Other duties as assigned by manage To succeed, you will need We encourage you to apply even if you don't meet every single requirement.
Ensure accurate and timely processing of customer orders in SAP, including monitoring data transfers and maintaining order accuracy Support logistics execution by performing virtual goods receipt and goods issue when needed Prepare, compile, and provide export documentation to customers and logistics partners in a timely manner Release sales invoices to accounting in line with internal financial control guidelines Manage and resolve discrepancies by coordinating corrective actions, entering claims, and investigating process issues Issue credit and debit notes, ensuring compliance with financial timelines and obtaining required approvals Maintain and update customer master data with a high level of accuracy and proactively initiate required changes Communicate effectively with internal and external stakeholders via email, video, or phone in English, German, or French Academic background in supply chain, customer service, business, or a related discipline Experience in a similar coordination or operations role with a strong record Solid working knowledge of SAP (SD/MM modules) as well as MS Office and Google Workspace Strong English communication skills; German or French is a valuable asset Customer-oriented mindset with the ability to prioritize effectively and maintain service quality Proactive, solution-focused personality with a strong can-do attitude Structured, process-driven way of working with exceptional attention to detail Collaborative team player who actively supports colleagues and contributes to shared goals Opportunity to work in an international supply chain environment with high impact on operational flows Daily collaboration with global stakeholders and cross-functional partners Role with a strong mix of customer service, logistics coordination, and process management Flexible work practices, including optional home office based on team alignment Ihr Kontakt Referenznummer 864235/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt
About us Your Contribution Implement a comprehensive customer engagement model, including coordinating customer strategies and activities, scheduling, and conducting visits with key decision makers for all applicable accounts Build a deep understanding of customer needs to drive innovation pipeline by initiating stategic innovation projects with key accounts in alignment with product management Support the Key Account Manager [KAM] of global key accounts as key interaction point- building networks within accounts to operationalize key initiatives derived from KAM strategiesActively contribute to tactical action plans, including cultural interface managementDocument and summarize all relevant interactions and content in a structured and transparent way, while distributing the respective information to relevant stakeholders in a timely manner, both internally and externally [For non-global key accounts] achieve planned KPIs (turnover, GM) for all products sold to assigned customers [For non-global key accounts] effectively convert leads into sales through managing the sales process from lead generation to closing [For non-global key accounts] ensure accurate forecasting Acquire new sales opportunities in line with SBF strategy Initiate technical cooperation with customers and hand-overs to internal specialists, where necessary and appropriate Actively monitor the industry and market trends, as well as competitor activities- especially advancements in AR technology Contribute to a holistic market overview for KAM and product management Develop and drive the execution of an effective action plan to increase sales and profitability within accounts in assigned sales areaReview monthly account plan performance, annual accounts, and customer segmentation Represent at conferences and exhibitionsCollaborate with Marketing to plan visits, fairs, trade shows, literature and advertising programs for associated products Maintain current knowledge within area of responsibility through continuous tranining measures Follow company policies and Code of Conduct to including but not limited to policies, procedures, protocols, etc.
YOUR NEW CHALLENGE Maintain regular contacts with current business relations and identify opportunities with potential customers Link customer wishes to the R&D capabilities and take the initiative to start product developments Responsible for turnover and profit as well as determine price levels, together with your manager Understand and help maintain the market relations and network; collect and interpret market details YOUR PROFILE Minimum of five years successful experience in technical b2b sales in the food industry Solid knowledge of ingredients, experience with the relevant customer group and in project management Fluent German and a sufficient level of English to promote a good exchange with internal R&D Communicative team player with proactive mindset and high customer orientation THE OFFER FOR YOU The family business Ruitenberg places great value on team-orientation and a non-hierarchical environment.
Dies umfasst die eigenverantwortliche Beratung der Mitarbeitenden und Führungskräfte in personalrelevanten Angelegenheiten in enger und regelmäßiger Abstimmung mit dem HR-Manager des CC EMEA. Dabei stellt die Funktion sicher, dass qualitativ hochwertige HR-Dienstleistungen erbracht werden, um die Zufriedenheit der Mitarbeitenden und Erreichung der Geschäftsziele zu fördern.
Prepares sites for installation; arrange for necessary equipment to the sites before installation commences, such as tools, containers, moving and safety equipment; negotiation and arrangement of accommodations and transportation to and from site. Manages selected contractors to fulfil their scope of work on-site. Manages Field Service Technicians on-site. Manages schedule for installation and commissioning until acceptance of equipment, including scheduling KHS and non-KHS Field Service Technicians.
Prepares sites for installation; arrange for necessary equipment to the sites before installation commences, such as tools, containers, moving and safety equipment; negotiation and arrangement of accommodations and transportation to and from site. Manages selected contractors to fulfil their scope of work on-site. Manages Field Service Technicians on-site. Manages schedule for installation and commissioning until acceptance of equipment, including scheduling KHS and non-KHS Field Service Technicians.
You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away from work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonusplans.
Für unseren renommierten Auftraggeber in Potsdam suchen wir ab sofort Customer Service Manager (m/w/d) - Ab 17,80 EUR/Std. + 200,00 EUR Prämienzahlung und Deutschlandticket Aufgaben: Bearbeitung von Kundenanfragen per Telefon und E-Mail.
Responsible for driving sales, this role educates key stakeholders on vacuum technology advancements and best practices. Focused primarily on the Scientific market, the Sales Engineer manages and grows business within a defined territory, identifying opportunities with both new and existing customers. The role also coordinates account activities across internal departments to ensure full customer satisfaction.
Previous experience in e-commerce, customer service or project management is a plus. As Junior Operations Manager for Greece and Cyprus (m/f/d), you will support the Country Manager in localizing content to ensure our global strategy resonates with the local market.
Technical Sales Manager - Nigeria KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player.
Sales Manager - Nigeria KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player.
Technical Sales Manager - Nigeria KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player.
Sales Manager - Nigeria KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player.
Key Responsibilities: Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction. Manages a defined portfolio of customers and secures them for a lasting relationship within the region. Responsible for establishing customer business profiles and customer requirements.
With a reputation for innovation and reliability, we provide organisations around the world with advanced technology to monitor and manage environmental challenges. Within the KISTERS Group, our HydroMet division provides world-class software and sensor solutions for environmental monitoring and data analysis, giving decision-makers the insight they need to manage floods, droughts and water quality.
With a reputation for innovation and reliability, we provide organisations around the world with advanced technology to monitor and manage environmental challenges. Within the KISTERS Group, our HydroMet division provides world-class software and sensor solutions for environmental monitoring and data analysis, giving decision-makers the insight they need to manage floods, droughts and water quality.